Our Team

Delaney Collins

Senior Brain Injury Case Manager

Specialisms

Adults with Acquired Brain Injury and complex needs
Safeguarding

Geographical Area

Kent, East Sussex and London

Career History

I qualified as a Social Worker in Canada in 2017. While in Canada I had the opportunity to work in many charitable organizations focused on specific trauma work including experiences of homelessness, domestic violence, and sexual violence. This fostered a passion for supporting individuals with multiple complex needs in determining and reaching their goals.

Following my move to England I worked in adult social care as a Social Worker managing complex clients experiencing brain injury, homelessness, substance misuse concerns, and complexities around mental capacity.

I joined Head First as a Case Manager to further follow my passions in working with individuals with brain injury and complex trauma. I have enjoyed building trusting relationships with my clients, focused on their goals and desires for their future.

Current Work

My current role as Case Manager involves in-depth case management, advocacy and systems navigation for my clients. I enjoy getting to know my clients and working closely and collaboratively with them and their teams to ensure client-centred care and support. I am passionate about ensuring my clients are active participants in their own lives at all levels of capacity.

As Safeguarding Lead I am responsibe for supporting colleagues and providing advice and guidance in managing active safeguarding concerns.

Competencies and Key Skills

Experienced in crisis intervention and complex issues resolution to create stable environments for clients.
Skilled in using solution-focused and strengths-based practices to support clients in finding empowerment in their daily lives.
Effective in building strong relationships with clients, families, and care and support teams to foster interprofessional collaboration and successful team management.
Knowledgeable in understanding and working with inter-related and complex traumas, creating an empathetic and united case management approach with clients and their families.
Practiced in using active listening and open communication to maintain focus, organization, and transparency in case management.
Experienced in completion of Mental Capacity Assessments, allowing for skilled insight into client capacity on a variety of subjects.
Proficient in developing creative solutions to meet client needs.
Skilled in managing multi-disciplinary teams using a non-hierarchical approach.

Professional Affiliations and Additional Qualifications