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Our Team

Sue Brown

Brain Injury Case Manager


Specialism

Adults with Acquired/Traumatic Brain Injury and complex needs.

 

Geographical Area

London, Essex, Hertfordshire and surrounding areas

 

Career History

I qualified as an RGN in 1994 and have worked in a variety of settings within the NHS and Private sectors, including acute nursing care, both within the hospital and community, Medical Nurse Practitioner, Team Leader for adults with acquired/traumatic brain injury and challenging behaviour, Parkinson’s Disease Nurse Specialist and Case Manager for complex care. 

Most recently I worked as a Discharge Facilitator responsible for completing all levels of Continuing Healthcare (CHC) paperwork including Decision Support Tools (DSTs) and Fast Tracks for complex and complicated discharges.

I am passionate about ensuring best care is sourced and provided tailored to individual needs.

 

Current Work

I joined Head First as I believe passionately that life after injury should be as fulfilling and full of potential as possible. I enjoy getting to know my clients, their family and friends to gain a full understanding of their needs and aspirations to ensure that I am able to facilitate person-centred care and support.

I strongly believe that with teamwork, support, strong professional working relationships and robust advocacy great things are achievable, and goals and objectives can be met.

My current role involves co-ordinating and reviewing my clients’ care and rehabilitation, working alongside other multidisciplinary team members to achieve set outcomes. I also support my client and their family through changes and any complex issues that may arise, acting as an advocate and in their best interests.

 

Competencies and Key Skills

  • Specialist knowledge of Continuing Healthcare Funding 
  • Effective communicator with the ability to build a positive rapport with clients, families, support workers and other professionals. 
  • Ability to work in a calm manner in challenging circumstances
  • Empathetic and holistic approach to client care.
  • Experience in compiling detailed, accurate and timely reports for individuals with complex needs.
  • Ability to work well autonomously and as part of a team
  • Experienced in adapting a multidisciplinary approach to client-centred care.
  • Strong leadership skills with proven ability to manage and motivate support staff.

 

Professional Affiliations and Additional Qualifications

  • NMC - Registered General Nurse
Sue Brown

Management Team


Jo Clark-Wilson

Jo Clark-Wilson

Managing Partner


Janine Heritage

Janine Heritage

Clinical Manager


Hayley Ranson

Hayley Ranson

Human Resources Manager


Jed Saunders

Jed Saunders

Finance Manager



Brain Injury Case Management




Dr Mark Holloway

Dr Mark Holloway

Senior Brain Injury Case Manager


Jacky Winfield

Jacky Winfield

Senior Brain Injury Case Manager


Stephanie Seymour

Stephanie Seymour

Senior Brain Injury Case Manager


Julia Rattray

Julia Rattray

Senior Brain Injury Case Manager


Pattie Ducie

Pattie Ducie

Senior Brain Injury Case Manager


Linda Stewart

Linda Stewart

Senior Brain Injury Case Manager


Iain Anderson

Iain Anderson

Senior Brain Injury Case Manager


Victor Payne

Victor Payne

Senior Brain Injury Case Manager


Jane Dacre

Jane Dacre

Senior Brain Injury Case Manager


Joanne Pendlebury

Joanne Pendlebury

Senior Brain Injury Case Manager


Emily De Vulder

Emily De Vulder

Brain Injury Case Manager


Sarah Trinder

Sarah Trinder

Brain Injury Case Manager


Lenka Jancekova

Lenka Jancekova

Brain Injury Case Manager


Helen Goddard BSc (Hons)

Helen Goddard BSc (Hons)

Brain Injury Case Manager


Claudia Grant BSc (Hons)

Claudia Grant BSc (Hons)

Brain Injury Case Manager


Mary Gooch

Mary Gooch

Brain Injury Case Manager


Angela Green

Angela Green

Brain Injury Case Manager


Delaney Collins

Delaney Collins

Brain Injury Case Manager


Daryl McMullon

Daryl McMullon

Brain Injury Case Manager


Hillina Lardner

Hillina Lardner

Brain Injury Case Manager


Sue Brown

Sue Brown

Brain Injury Case Manager


Trina Hardiman

Trina Hardiman

Senior Brain Injury Case Manager



Administration Team


Hayley Price

Hayley Price

Case Management Assistant


Karen Snell

Karen Snell

Case Management Assistant


Stephanie Simpson

Stephanie Simpson

Case Management Assistant


Sarah Root

Sarah Root

Case Management Assistant


Kate Langdown-Smith

Kate Langdown-Smith

Case Management Assistant


Emma Osgood

Emma Osgood

Case Management Assistant


EJ Bullen

EJ Bullen

Expert Witness Coordinator


Sam Jones

Sam Jones

Facilities Coordinator


Andrea Rice

Andrea Rice

Human Resources and Payroll Administrator


Astrid Burton

Astrid Burton

Assistant Finance Manager


Karen Brownlow

Karen Brownlow

Human Resources Business Partner


Ben Leaman

Ben Leaman

Operational & Project Support Coordinator